Upgrading TeamWork

When run in interactive mode, the TeamWork setup program will detect a previous version of TeamWork, and offer to upgrade the previous installation.

Before proceeding with any upgrade, carefully consider the following points.

• You must install the upgrade first and at least on the TeamWork application server and eventually all client computers.
• When you upgrade the TeamWork application server, client computers using an older version of the Office Web Client (Netviewer) will have problems connecting to the server through Web Access. Web Access users must have the same version of Office Web Client installed as is found on the server.

• Older versions of the other client applications will continue to work with the upgraded server, but this should be considered only a temporary measure until all client computers can be properly upgraded. Upgrade the client computers as soon as practical.

  Note: BlueCielo ECM Solutions does not provide technical support for production environments in which different versions of TeamWork software are used on server and client computers.

• The software will be installed in the existing folder structure. If the default folder names for the new software are different from the existing folders, the default folder names will not be used, which could make troubleshooting more difficult.
• Any drives and shares you may have made to vaults are preserved.
• Vault databases must be upgraded before they can be accessed by TeamWork clients as described in Upgrading TeamWork vaults.
• After the upgrade process has completed, the setup program might prompt to restart the computer so that files that are in use can be deleted. If you choose to upgrade TeamWork client computers automatically and configure the setup so that an automatic restart is not executed, the software will not function correctly until the computer has been restarted.